Neethiahnanthan Ari Ragavan
Taylor's University, University of Energy and Natural Resources
Papers
4
Total Citations
80
H-Index
3
About
Neethiahnanthan Ari Ragavan is a hospitality and tourism scholar whose research sits at the dynamic intersection of digital transformation, emerging technologies, and industry education. His work has made a significant contribution to understanding how Fourth Industrial Revolution (4IR) technologies — including artificial intelligence, robotics, the Internet of Things, and big data — are reshaping the global hospitality landscape. His most influential publication, a 2020 literature review on the prospects of 4IR for the hospitality industry, has garnered 58 citations, establishing him as a notable voice in this rapidly evolving field. Ragavan has also tackled the persistent gap between technological awareness and actual adoption, particularly in the context of the COVID-19 pandemic, offering qualitative insights that carry real-world relevance for hotel operators and policymakers alike. His more recent investigations into AI chatbots within luxury accommodations reflect a forward-thinking, guest-centric perspective that bridges theory and practice. Across his body of work, Ragavan consistently advocates for greater technological literacy in hospitality education, positioning future industry professionals to thrive in an increasingly digitised world.
Research Focus
Key Achievements
Top Papers
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