Customer value

Transforming the Customer Experience through New Technologies

Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, Karsten Kraume, Venkatesh Shankar

Citations: 957 • 2020

The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness

Li Gao, Gang Li, Fu-Sheng Tsai, Chen Gao, Mengjiao Zhu, Xiaopian Qu

Citations: 141 • 2022

Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study

Shujie Fang, Xiaoyun Han, Yundan Zheng, Wenqing Li

Citations: 23 • 2024

Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study

Jinhong Gong, Xinhua Guan, Tzung‐Cheng Huan

Citations: 16 • 2024

The Impact of Robotic Gastronomic Experiences on Customer Value, Delight and Loyalty in Service-Robot Restaurants

Faizan Ali, Osman Seraceddin Sesliokuyucu, Kashif Ali Khan, Salman Alotaibi, WU Cheng-zhong

Citations: 15 • 2024

The influence of the perception of human–robot interaction on customer value co-creation intention: a case study of hotel service robots

Jinbo Jiang, Rongrong Liu, Hui Zhou, Leiyu Shi, Liwei Xu

Citations: 8 • 2025

Perceptual service robot attributes affecting customer value co-creation intention in luxury hotels industry

Songyu Jiang

Citations: 4 • 2025

Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence

Muhammad Zubair Tariq, Rui Wang, Jing Song

Citations: 3 • 2025

Mechanical Engineering Product Value Design Applying the Value Engineering Method

M A Prilutskaya, A D Murukina, Tatiana Dashkova

Citations: 3 • 2021

Correction: Relationship Quality in Customer-service Robot Interactions in Industry 5.0: An Analysis of Value Recipes

Sanjit Kumar Roy, Gaganpreet Singh, Richard Gruner, Bidit Lal Dey, Saadia Shabnam, Syed Sardar Muhammad, Mohammed Quaddus

Citations: 3 • 2023

Mimicking Technology in Creating and Optimising Marketing Value, Customer Experience, Retention and Loyalty

Kiran Vazirani, Sunanda Vincent Jaiwant

Citations: 2 • 2025

The Effect of Food Tech based Robot Barista Cafe Experiential Value on Customer Satisfaction and Revisit Intention - Focused on Moderating Role of the Recommendation Intentions-

Sung-Jin Jo

Citations: 2 • 2023