Valerie Tang

The Hang Seng University of Hong Kong, Hong Kong Polytechnic University

Papers

Total Citations

H-Index

About

Valerie Tang is an emerging researcher whose work sits at the intersection of digital transformation, logistics, and supply chain management. Her scholarship focuses on how cutting-edge automation technologies — particularly robotic process automation (RPA) — can reshape freight forwarding, cold chain management, and e-commerce logistics operations. Tang's most cited work, "Digital Transformation for Cold Chain Management in Freight Forwarding Industry" (2023, 30 citations), addresses the surge in demand for low-temperature logistics during the pandemic, demonstrating how continuous tracking technologies can minimize damage to perishable goods and vaccines. Her subsequent research expands this vision further, proposing concrete RPA models to streamline time-consuming manual order processing and liberate human resources for higher-value tasks. Her 2024 papers on unlocking RPA's potential in logistics and supply chain management — each accumulating 16 citations — underscore her growing influence in exploring how automation enhances reliability, consistency, and cost-effectiveness across global supply networks. Together, Tang's body of work provides both practitioners and academics with actionable frameworks for navigating digital transformation, positioning her as a valuable voice in the rapidly evolving landscape of intelligent logistics management.