V. Vivekanandhan

Papers

Total Citations

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About

V. Vivekanandhan is a researcher whose work centers on the intersection of business process management and user-driven feedback analysis. Their primary research areas include business process outsourcing (BPO), feedback analytics, and the automated extraction of user requirements from online reviews. Vivekanandhan’s major contribution lies in critically reviewing and synthesizing feedback analysis methodologies, highlighting the limitations of manual breakdown approaches in processing large-scale user input. Their 2023 review paper, which has garnered 2 citations, serves as a foundational resource for researchers seeking to move beyond manual analysis toward more scalable, automated techniques. This work is particularly valuable in an era where online feedback is abundant yet often underutilized due to processing bottlenecks. By identifying the gap between proposed methods and practical implementation, Vivekanandhan has helped shape the conversation around improving requirement elicitation from user reviews. Their research holds practical significance for industries relying on customer feedback to refine products and services, making their contributions both academically relevant and commercially applicable.