M. Shenbagam

Papers

Total Citations

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About

Dr. M. Shenbagam is a researcher whose work centers on the intersection of business process management, user feedback analysis, and requirements engineering. Their most notable contribution is a comprehensive review of feedback analysis methods for Business Process Outsourcing (BPO), which addresses a critical challenge: the manual breakdown of user reviews to extract actionable requirements. This work, published in 2023, has already garnered 2 citations, signaling its relevance to practitioners and academics seeking to automate the extraction of user needs from online feedback. By synthesizing diverse feedback analysis techniques, Dr. Shenbagam provides a foundational framework for improving BPO service quality and customer satisfaction. Their research is particularly valuable in an era where online user feedback is paramount for refining business processes. Dr. Shenbagam’s work bridges the gap between user-generated content and systematic process improvement, offering a pathway for more efficient, data-driven decision-making in outsourcing contexts. This contribution positions them as a thoughtful analyst in the evolving field of feedback-driven business optimization.