Sacha Reid
Papers
1
Total Citations
111
H-Index
1
About
Dr. Sacha Reid is a leading scholar in hospitality and tourism management, whose research critically examines the intersection of technology, workforce dynamics, and service delivery. Her most-cited work, a 2023 systematic literature review on hospitality employees’ perspectives of service robots (111 citations), has become a foundational text for understanding how automation reshapes frontline work. Dr. Reid’s contributions extend beyond this landmark study; she has pioneered investigations into employee well-being, organizational behavior, and the socio-technical implications of AI in service environments. Her research consistently bridges theoretical frameworks with practical insights, offering evidence-based strategies for integrating technology while preserving human-centric service values. With a growing citation impact that underscores her influence, Dr. Reid’s work is essential reading for students and practitioners navigating the future of hospitality. She is also recognized for her collaborative, interdisciplinary approach, frequently partnering with industry stakeholders to ensure her findings address real-world challenges. Through her scholarship, Dr. Reid has become a vital voice in debates on sustainable innovation, workforce resilience, and the ethical deployment of service robots.
Research Focus
Key Achievements
Top Papers
- 1