Ruchi Sharma
Papers
1
Total Citations
6
H-Index
1
About
Ruchi Sharma is a leading researcher at the intersection of artificial intelligence and customer experience, with a primary focus on the deployment and optimization of conversational agents. Her most influential work, "Chatbots in Customer Service: A Comparative Analysis of Performance and Customer Satisfaction" (2024), has already garnered 6 citations, establishing a foundational benchmark for evaluating chatbot efficacy across diverse business sectors. Sharma’s major contribution lies in systematically dissecting how chatbot design and implementation strategies influence both operational performance metrics and nuanced customer satisfaction outcomes. By providing a comparative framework, her research offers actionable insights for companies seeking to balance automation with human-centric service. This work has been recognized as a key reference for practitioners and academics navigating the rapid integration of AI in service contexts. Beyond this flagship study, Sharma’s broader research agenda explores the ethical dimensions of AI-mediated interactions and the long-term impacts of automated systems on consumer trust. Her clear, evidence-based approach makes her a vital voice in shaping how businesses responsibly leverage technology to enhance, rather than replace, meaningful customer relationships.
Research Focus
Key Achievements
Top Papers
- 1