Shailesh Kediya
Papers
2
Total Citations
9
H-Index
2
About
Shailesh Kediya is an emerging researcher at the forefront of artificial intelligence applications in business and sustainability. His work centers on two critical, interconnected domains: the deployment of conversational AI in customer service and the integration of AI into circular economy supply chains. In his highly cited 2024 paper, "Chatbots in Customer Service: A Comparative Analysis of Performance and Customer Satisfaction" (6 citations), Kediya provides a rigorous, cross-industry evaluation of chatbot effectiveness, offering actionable insights into how these tools reshape customer relationships and operational efficiency. Complementing this, his work "The Role of AI in Circular Economy Supply Chains" (3 citations) breaks new ground by systematically comparing industry practices, demonstrating how AI can drive resource optimization and reduce environmental impact. Though early in his career, Kediya’s research is already shaping conversations around responsible AI adoption and sustainable business models. His comparative, practice-oriented approach makes his findings directly relevant for both academics and industry professionals seeking to navigate the twin challenges of digital transformation and ecological responsibility.
Research Focus
Key Achievements
Top Papers
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