Rony Medaglia

Papers

Total Citations

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About

Rony Medaglia is a leading scholar at the intersection of digital transformation, public administration, and service robotics. His research primarily explores how emerging technologies—particularly robots and artificial intelligence—reshape organizational dynamics, labor relations, and public service delivery. Medaglia’s most cited work, “Robots on the move from the production line to the service sector” (2010), challenges conventional perceptions of robotics by demonstrating that vacuum cleaning robots in the Danish public sector can match or exceed human cleaning quality. This seminal paper, with over 100 citations, established him as a pioneer in studying the real-world adoption of service robots in public organizations. His contributions extend to examining the grand challenges these technologies pose for contractors, workers, and management—bridging technical feasibility with socio-organizational impact. Medaglia’s work has been instrumental in moving the robotics conversation from factory floors to public services, influencing both academic discourse and policy discussions on automation’s role in the public sector. His research continues to shape how we understand the human and institutional dimensions of technological change.