Rohit Verma

Papers

Total Citations

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About

Rohit Verma is a leading scholar in service operations and technology management, with a particular focus on the integration of robotics and artificial intelligence in hospitality and service industries. His research critically examines the intersection of human experience and automation, exploring how service robots reshape customer interactions, employee roles, and operational efficiency. Verma’s most-cited work, "Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms" (2022, 46 citations), provides a nuanced analysis of the benefits and challenges of robotic deployment from the viewpoints of guests, managers, and frontline staff. This study is widely recognized for its balanced, multi-actor framework, offering actionable insights for industry practitioners and policymakers. Beyond this, Verma has contributed extensively to service design, sustainability, and innovation in hospitality, with his work appearing in top-tier journals such as the *Journal of Service Research* and *Cornell Hospitality Quarterly*. His research has garnered significant attention, reflecting his role in shaping contemporary debates on technology adoption in service contexts. Verma’s ability to bridge academic rigor with practical relevance makes his work essential reading for students and researchers exploring the future of service work in an increasingly automated world.