Rashmi Rani Anand

Indian Institute of Public Administration

Papers

Total Citations

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About

Dr. Rashmi Rani Anand is a leading scholar in public administration and digital governance, with a focused expertise in sustainable digital architecture for public service delivery. Her most-cited work, "Creating Public Services 4.0: Sustainable Digital Architecture for Public Services in India" (2020), has garnered 9 citations and establishes her as a key voice in reimagining how emerging technologies can transform the equitable, transparent, and efficient delivery of public goods. Dr. Anand’s research critically examines the integration of digital tools into democratic frameworks, advocating for a "Public Services 4.0" model that balances technological innovation with sustainability and citizen-centric design. Her contributions are particularly notable for addressing the unique challenges of India’s diverse socio-economic landscape, offering actionable frameworks for policymakers and administrators. By bridging theory and practice, Dr. Anand has influenced discussions on digital inclusion and institutional reform. Her work continues to inspire researchers and practitioners seeking to harness technology for more responsive and accountable governance, making her a vital figure in the evolving discourse on public sector digitalization.