Osman Seraceddin Sesliokuyucu

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About

Osman Seraceddin Sesliokuyucu is a pioneering researcher at the intersection of service robotics and consumer behavior, with a focused expertise in the emerging field of robotic gastronomy. His most-cited work, "The Impact of Robotic Gastronomic Experiences on Customer Value, Delight and Loyalty in Service-Robot Restaurants" (2024, 15 citations), represents a seminal contribution to understanding how automated food service environments reshape the dining experience. Sesliokuyucu’s research uniquely bridges the gap between technological innovation and experiential marketing, demonstrating that robotic interactions can generate significant customer value and emotional delight, which in turn drives loyalty in service-robot restaurants. This work has quickly become a reference point for scholars exploring the psychological and commercial implications of AI-driven hospitality. By empirically linking robotic service quality to tangible business outcomes, Sesliokuyucu provides both theoretical frameworks and practical insights for the rapidly expanding sector of automated dining. His research is particularly valuable for students and practitioners seeking to understand how cutting-edge robotics can be leveraged to enhance, rather than diminish, the human-centric aspects of service experiences.