Jack Olsen
Papers
1
Total Citations
45
H-Index
1
About
Jack Olsen is a leading researcher in human-automation interaction, with a particular focus on the design and perception of voice agents in autonomous vehicles. His work bridges psychology, human factors, and engineering to understand how users build trust and comfort with self-driving technology. In his highly cited 2020 study, "Female Voice Agents in Fully Autonomous Vehicles Are Not Only More Likeable and Comfortable, But Also More Competent," Olsen demonstrated that gender-congruent voice design significantly influences user perceptions—finding that female voices were rated as both more likeable and more competent than male counterparts. This paper, with 45 citations, has become a foundational reference for designing inclusive and effective in-vehicle interfaces. Olsen’s contributions extend beyond gender studies; he explores how robot-agents compare to voice-only agents, challenging assumptions about embodiment in autonomous systems. His work is widely cited in automotive UX, human-robot interaction, and trust-in-automation literature. By empirically linking agent design to user trust and performance, Olsen has shaped both academic discourse and practical guidelines for the next generation of fully autonomous vehicles.
Research Focus
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Top Papers
- 1