Ioannis Rossidis

Papers

Total Citations

H-Index

About

Ioannis Rossidis is a leading voice in the intersection of hospitality management and emerging technology. His research primarily explores the integration of modern robotic technologies within the hotel industry, focusing on guest expectations, service quality, and the operational feasibility of automation. His most-cited work, "The Intention and Expectations of Modern Robotic Technologies in the Hotel Industry" (2021), has garnered 12 citations and builds upon his foundational pilot research from 2020. In this study, Rossidis developed and refined a research tool to systematically measure both the intention to use and the anticipated quality of service robots, offering critical insights into how the hospitality sector can strategically adopt automation without compromising guest satisfaction. His contributions are particularly notable for bridging the gap between technological innovation and human-centric service, providing a framework that helps hoteliers understand the nuanced expectations of modern travelers. Rossidis’s work is essential reading for students and researchers interested in the future of hospitality, human-robot interaction, and the practical challenges of implementing AI-driven solutions in service environments.