Charru Malhotra

Indian Institute of Public Administration

Papers

Total Citations

H-Index

About

Dr. Charru Malhotra is a leading researcher at the intersection of ethical artificial intelligence, digital governance, and public service innovation. Her most cited work, "Ethical Framework for Machine Learning" (2018, 34 citations), establishes foundational principles for responsible AI deployment, addressing the critical challenge of embedding ethics into increasingly autonomous systems that shape human decision-making. This seminal paper has become a reference point for scholars and policymakers navigating the moral complexities of machine learning technologies. Dr. Malhotra further advances the field of digital governance through her influential paper "Creating Public Services 4.0: Sustainable Digital Architecture for Public Services in India" (2020, 9 citations), which proposes a transformative framework for leveraging emerging technologies to deliver equitable, transparent, and efficient public services. Her research bridges the gap between cutting-edge AI capabilities and the practical demands of democratic governance, offering actionable pathways for sustainable digital transformation. Dr. Malhotra’s work is particularly notable for its focus on the Indian context, addressing the unique challenges of implementing ethical, citizen-centric technologies in one of the world’s largest democracies. Her contributions continue to shape conversations around responsible innovation and inclusive digital public infrastructure.