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Service centric design methodology for integrated robot-infrastructure systems

Abhishek Gupta, Dietmar Göhlich

Year
2024
Citations
2
Access
Open access

Abstract

Abstract The ongoing development of technology and AI facilitates the emergence of service robots in various application fields. Hence, the development of robot-infrastructure product-service systems (PSS) will become increasingly important. Based on the existing literature we propose a new methodological approach for a joint development of robot and infrastructure in the context of a socio-technical system with various stakeholders. We suggest digital models and physical prototypes to synchronize service and product development. The applicability is demonstrated for autonomous waste management robots.

Keywords

Service designComputer scienceService (business)Service robotRobotSystems engineeringEngineering managementProcess managementHuman–computer interactionService delivery framework

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