Human Compliance with Task-oriented Dialog in Social Robot Interaction

Abstract

This study empirically investigates the factors affecting compliance with robot requests in task-oriented environments such as registration guide services in a hospital setting in which compliance is important for patient treatment. We examine the relative impact of interaction time, task understanding, and homophily on compliance. The results suggest that task understanding and interaction time are negatively related with intention to comply. However, homophily is not significantly related to intention to comply.