Emerging Role of Healthcare Chatbots in Improving Medical Assistance

Abstract

This study proposes integrating healthcare chatbots and assistive robots to address issues in densely populated areas with limited medical services. These robots offer benefits such as quicker and more accurate diagnoses, alleviating the workload of medical workers. The suggested healthcare chatbot enables efficient health inquiries through question-and-answer discussions. Users can input symptoms and receive ideas for suspected diseases, along with guidance on how to seek medical help. The chatbot uses natural language processing and machine learning. The chatbot compares symptoms to a database of recognized ailments, achieving an impressive 93% accuracy and outperforming existing models. The combination of accurate healthcare chatbots and assistive robots shows excellent potential for improving patient access and healthcare delivery, benefiting the medical sector.