Zhyldyz Kalpeyeva

International Information Technologies University

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About

Dr. Zhyldyz Kalpeyeva is a leading researcher at the intersection of public administration and emerging technologies, with a primary focus on Robotic Process Automation (RPA) and digital transformation in governance. Her most cited work, "Applying of RPA in Administrative Processes of Public Administration" (2019, 42 citations), provides a foundational methodology for integrating robotic automation into bureaucratic workflows. In this seminal paper, she systematically analyzes the stages of RPA implementation, defines the technology's core principles, and articulates its strategic advantages—from cost reduction to error minimization—for public sector entities. Dr. Kalpeyeva’s contributions are particularly notable for bridging the gap between theoretical automation frameworks and practical administrative reform, offering a replicable model for governments seeking efficiency gains. Her research has become a key reference for scholars and practitioners exploring how software robots can streamline routine tasks in public offices. By demonstrating the tangible benefits of RPA in non-corporate settings, she has helped shape the discourse on digital-era governance, positioning herself as a vital voice in the modernization of state services.