Aiman Moldagulova

International Information Technologies University

Papers

Total Citations

H-Index

About

Aiman Moldagulova is a leading researcher in the integration of robotic process automation (RPA) within public administration, with a focused expertise in optimizing administrative workflows. Her most-cited work, "Applying of RPA in Administrative Processes of Public Administration" (2019, 42 citations), presents a foundational methodology for automating routine bureaucratic tasks. In this paper, Moldagulova provides a clear definition of RPA, systematically outlines its advantages, and details the critical stages of implementation, offering a practical roadmap for modernizing government operations. Her contributions are particularly significant for demonstrating how RPA can reduce manual workload, minimize errors, and increase efficiency in the public sector. By bridging the gap between emerging automation technologies and traditional administrative systems, Moldagulova’s research serves as a vital resource for policymakers and IT specialists seeking to transform public services. Her work not only advances the theoretical understanding of process automation but also provides actionable insights for real-world application, establishing her as a key voice in the digital transformation of governance.