Yanan Jia
Papers
1
Total Citations
4
H-Index
1
About
Yanan Jia is a rising scholar in the field of service robotics and consumer behavior, with a focused interest in how automated technologies reshape hospitality and dining experiences. Her most-cited work, a 2024 meta-analysis on the role of service robots in restaurant settings, synthesizes decades of research to reveal critical patterns in consumer acceptance, trust, and behavioral intentions toward robotic service staff. By aggregating findings across multiple studies, Jia provides a comprehensive framework that helps practitioners and academics understand when and why diners embrace or resist robot waiters—a contribution that has already garnered early attention with 4 citations. This work positions her at the intersection of human-robot interaction and marketing psychology, offering actionable insights for an industry rapidly adopting automation. While still early in her career, Jia’s meta-analytical approach demonstrates a commitment to evidence-based synthesis, making her a voice to watch in the ongoing dialogue about technology’s role in service encounters. Her research not only advances theoretical understanding but also equips restaurant operators with data-driven strategies for integrating robots without alienating customers.
Research Focus
Key Achievements
Top Papers
- 1