Xiaojie Duan
Papers
2
Total Citations
35
H-Index
2
About
Xiaojie Duan investigates the intersection of human-robot interaction and consumer behavior, with a particular focus on how the design and realism of humanoid robots shape customer experiences. Her research explores the nuanced effects of robot service failures, demonstrating that the type of human-robot interaction significantly influences customer tolerance and forgiveness. Duan’s work also delves into the role of perceived trust as a mediating mechanism, showing that higher realism in humanoid robots can paradoxically complicate customer responses by altering trust perceptions. With over 35 combined citations for her recent studies, her findings are gaining traction among scholars and practitioners in service robotics and marketing. Her 2024 paper on service failure tolerance has already become a reference point for understanding customer resilience in automated service contexts. By addressing the delicate balance between realism and acceptance, Duan provides critical insights for designing humanoid robots that are both effective and well-received in real-world service environments.
Research Focus
Key Achievements
Top Papers
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- 2