Papers
1
Total Citations
3
H-Index
1
About
Xi Han’s research centers on the intersection of healthcare service design and pediatric hospital management, with a particular focus on improving outpatient experiences through human-centered methodologies. Their most cited work, "The Design of Outpatient Services in Children’s Hospitals Based on the Double Diamond Model" (2021), introduces an innovative framework that applies the Double Diamond design process—traditionally used in product and service design—to streamline pediatric care delivery. By mapping patient journeys and identifying pain points in children’s hospital outpatient systems, Han’s study proposes actionable strategies to reduce wait times, enhance communication, and create more child-friendly environments. While still early in their career, this work has garnered 3 citations, signaling growing interest in design-driven healthcare solutions. Han’s contribution is notable for bridging the gap between design thinking and clinical practice, offering a replicable model for hospitals seeking to balance efficiency with compassionate care. Their research holds particular relevance for healthcare administrators, service designers, and pediatric practitioners aiming to transform outpatient services into more empathetic, patient-centered experiences.
Research Focus
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Top Papers
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