Thomas H. Davenport

Papers

Total Citations

2,339

H-Index

About

Thomas H. Davenport is a preeminent thought leader at the intersection of management, technology, and analytics. His research focuses on how artificial intelligence (AI) and data-driven decision-making reshape business strategy, organizational processes, and the future of work. Davenport’s major contributions include pioneering the concept of “competing on analytics” and providing a nuanced, evidence-based perspective on AI’s role in the workplace. His highly cited work, “How artificial intelligence will change the future of marketing” (2019, 2,300 citations), offers a multidimensional framework for understanding AI’s transformative impact on customer behavior and marketing strategies. In his influential book “Working with AI” (2022), he moves beyond hype and fear to explore real-world human-AI collaboration, demonstrating that AI is not a job destroyer but a tool for augmentation. A Distinguished Professor at Babson College and a Fellow at the MIT Initiative on the Digital Economy, Davenport is also a prolific author and sought-after speaker, consistently shaping how organizations harness technology for competitive advantage.