Terrence Chong

Papers

Total Citations

H-Index

About

Terrence Chong is a leading voice at the intersection of artificial intelligence and service management, with a primary focus on stakeholder engagement in AI-driven service ecosystems. His most-cited work, “Stakeholder engagement with AI service interactions” (2025), examines how embodied conversational agents are reshaping customer co-creation while confronting persistent skepticism. Chong’s research provides critical frameworks for understanding trust, transparency, and human-AI collaboration in service contexts. Though early in its citation trajectory, this paper has already garnered 7 citations, signaling growing influence in a rapidly evolving field. His contributions are particularly notable for bridging theoretical stakeholder theory with practical AI implementation challenges, offering actionable insights for both scholars and practitioners. Chong’s work is essential reading for anyone exploring the delicate balance between technological innovation and user acceptance in modern service design.