Tengteng Zhu
Papers
4
Total Citations
80
H-Index
4
About
Dr. Tengteng Zhu is a rising scholar at the forefront of human-robot interaction in service contexts, with a particular focus on hospitality and workplace dynamics. Her research critically examines the psychological and behavioral dimensions of integrating service robots, exploring how consumers and employees navigate this technological shift. In her highly cited work, "The future is now? Consumers' paradoxical expectations of human-like service robots" (29 citations), she uncovers the nuanced tension between consumers' desire for anthropomorphic robots and their discomfort with uncanny realism. Dr. Zhu further investigates employee experiences in "Service robots in my workplace" (23 citations), demonstrating how co-working with robots can enhance psychological empowerment. Her recent contributions on artificial empathy (19 citations) and communication modalities (9 citations) advance understanding of value co-creation in hospitality, revealing that touch-based interactions may foster deeper engagement than speech. By bridging robotics, psychology, and service management, Dr. Zhu's work provides critical insights for designing robots that complement rather than replace human labor, making her a key voice in shaping the future of automated service environments.
Research Focus
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