Tanruiling Zhang
Papers
1
Total Citations
6
H-Index
1
About
Tanruiling Zhang is a leading researcher at the intersection of artificial intelligence, human-robot interaction, and consumer behavior, with a particular focus on how the design of service robots influences user acceptance and emotional responses. Her work explores the psychological mechanisms behind human-like communication in technology, examining how different conversational styles—such as competent versus cute—can shape consumer trust, anxiety, and service acceptance. In her highly cited 2024 study, "Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance," Zhang demonstrates that a cute conversational style can effectively reduce consumer anxiety and increase willingness to engage with robotic services. This research, already garnering 6 citations shortly after publication, has significant implications for the design of empathetic, user-friendly AI in hospitality, retail, and healthcare. Zhang’s contributions are helping to define a new frontier in human-centered AI, where emotional design is as critical as functional performance. Her work is essential reading for students and researchers interested in the social dynamics of emerging technologies.
Research Focus
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Top Papers
- 1