T. N. Ram Kumar
Papers
1
Total Citations
6
H-Index
1
About
T. N. Ram Kumar is a researcher specializing in the intersection of social media analytics, customer service automation, and robotic process automation (RPA). His work focuses on developing innovative solutions to streamline customer support on platforms like Twitter, where product companies face overwhelming volumes of user queries and complaints. His most cited paper, "Analyzing and Automating Customer Service Queries on Twitter Using Robotic Process Automation" (2023, 6 citations), introduces a framework that leverages RPA to automatically identify, categorize, and respond to customer service tweets, significantly reducing the manual effort required by support teams. This contribution addresses a critical pain point for modern businesses: the challenge of efficiently managing real-time customer feedback on social media. By combining natural language processing with automation, Kumar’s research offers a scalable approach to improving response times and customer satisfaction. His work is particularly relevant for students and practitioners interested in applied AI, human-computer interaction, and digital transformation in customer service.
Research Focus
Key Achievements
Top Papers
- 1