Sungwoo Choi

Chinese University of Hong Kong, Pennsylvania State University, University of Hong Kong

Papers

9

Total Citations

759

H-Index

7

About

No biography available yet.

Research Focus

Computer science8 · 738 citations
Marketing5 · 717 citations
Business5 · 717 citations
Service (business)4 · 713 citations
Psychology4 · 696 citations
Social psychology3 · 692 citations
Artificial intelligence7 · 534 citations
Robot6 · 514 citations
Service robot2 · 488 citations
Perception2 · 452 citations
Humanoid robot1 · 448 citations
Competence (human resources)1 · 448 citations

Key Achievements

7
H-Index
9
Papers
759
Total Citations
84
Avg Citations/Paper
🏆 Most Cited Paper
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
448 citations · 2020
📈 Most Prolific Year: 2019 (2 Papers)
🤝 Key Collaborators: 9
🏛 Institutions: Chinese University of Hong Kong, Pennsylvania State University, University of Hong Kong

Top Papers

  1. 1
    To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
    448 citations · 2020
  2. 2
    “How may i help you?” Says a robot: Examining language styles in the service encounter
    204 citations · 2019
  3. 3
    ROBOT–BRAND FIT THE INFLUENCE OF BRAND PERSONALITY ON CONSUMER REACTIONS TO SERVICE ROBOT ADOPTION
    40 citations · 2022
  4. 4
    Unintended indulgence in robotic service encounters
    21 citations · 2024
  5. 5
    Deposition Group-based Toolpath Planning for Additive Manufacturing with Multiple Robotic Actuators
    20 citations · 2019
  6. 6
    Performance Optimisation of Mobile Robots for Search-and-Rescue
    9 citations · 2012
  7. 7
    A Bio-inspired Intelligent Approach to Motion Planning for Mobile Robots
    7 citations · 2011
  8. 8
    A Closed-loop Bid Adjustment Approach to Dynamic Task Allocation of Robots
    6 citations · 2011
  9. 9
    Consumer perception of employees with disabilities using robots
    4 citations · 2025

Key Collaborators

WKW. K. Zhu3 shared papersASAnna S. Mattila3 shared papersSKSara Kim1 shared papersLELisa E. Bolton1 shared papersCCChoongbeom Choi1 shared papersSXStella X Liu1 shared papersSQStephanie Q. Liu1 shared papersYCYi Cai1 shared papersLCLisa C. Wan1 shared papers
Not generated yet