Shahbaz Haider

Papers

Total Citations

141

H-Index

About

Dr. Shahbaz Haider is a pioneering researcher at the intersection of artificial intelligence, robotics, and service management, with a particular focus on the hospitality sector. His most cited work, "Application of AI and robotics in hospitality sector: A resource gain and resource loss perspective" (2021, 141 citations), offers a groundbreaking theoretical framework that examines how AI and robotic technologies simultaneously create and deplete human resources in service environments. By applying conservation of resources theory to technology adoption, Haider provides a nuanced understanding of how automation affects employee well-being, customer experience, and organizational outcomes. This work has become essential reading for scholars and practitioners navigating the complex human-technology interface in hospitality. Beyond this flagship paper, Haider's research portfolio consistently explores how emerging technologies reshape service ecosystems, workforce dynamics, and consumer behavior. His contributions have earned him recognition as a leading voice in technology-driven service innovation, with his work cited across disciplines including tourism management, human-computer interaction, and organizational behavior. For students and researchers, Haider's scholarship offers a vital framework for understanding the dual-edged nature of technological progress in service industries.