Sarah Hiom

Cardiff and Vale University Health Board

Papers

Total Citations

H-Index

About

Sarah Hiom is a leading researcher in health services and occupational psychology, with a specialized focus on the impact of automation on healthcare workforce well-being. Her seminal work, "The impact of automation on pharmacy staff experience of workplace stressors" (2012, 37 citations), represents a landmark contribution to understanding how technological interventions reshape occupational stress in clinical settings. Conducted in a National Health Service hospital in Wales, this study provided critical empirical evidence that automated dispensing systems can significantly alter pharmacy staff's exposure to workplace stressors, offering actionable insights for healthcare administrators and policymakers. Hiom's research bridges the gap between operational efficiency and human factors, demonstrating that automation's benefits extend beyond workflow optimization to include psychosocial outcomes. Her work has been instrumental in guiding evidence-based implementations of health technology, ensuring that staff experience remains a central consideration in system redesigns. With growing interest in healthcare automation and workforce sustainability, Hiom's findings continue to inform international best practices, making her a key voice in the dialogue between technological progress and employee well-being in clinical environments.