K Lynette James

Papers

Total Citations

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About

K Lynette James is a leading researcher in pharmacy practice and occupational health, with a focus on how automation and technology reshape the workplace experiences of pharmacy staff. Her most-cited work, “The impact of automation on pharmacy staff experience of workplace stressors” (2012, 37 citations), provides critical insights into the effects of automated dispensing systems on staff well-being. By surveying pharmacy personnel in a Welsh National Health Service hospital, James demonstrated that while automation can streamline workflows, it also introduces new occupational stressors, challenging assumptions that technology universally reduces workplace strain. This study has become a foundational reference for researchers and policymakers seeking to balance efficiency gains with staff mental health in healthcare settings. James’s contributions extend beyond this paper, as she has consistently explored the human factors in pharmacy operations, advocating for evidence-based interventions to improve job satisfaction and safety. Her work is particularly valuable for students and practitioners interested in the intersection of health systems, technology adoption, and employee welfare, offering a nuanced perspective that prioritizes the people behind the pharmacy counter.