Sabine Benoit

Papers

Total Citations

114

H-Index

About

Sabine Benoit is a prominent researcher specializing in retail innovation, service management, and the intersection of technology with customer and employee experiences. Her work has significantly advanced scholarly understanding of how digital transformation is reshaping the retail landscape, with a particular focus on the practical and experiential dimensions of implementing artificial intelligence and in-store technologies. Her most influential contribution, "Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences" (2023), has garnered an impressive 97 citations, reflecting its substantial impact on the field. Notably, Benoit's work distinguishes itself by moving beyond consumer-centric frameworks to incorporate the often-overlooked employee perspective, offering a more holistic view of technology adoption in retail environments. Her subsequent work, "A new era of technology-infused retailing" (2024), further demonstrates her commitment to advancing this evolving conversation. Benoit's research is particularly valuable for practitioners and academics seeking to understand how retailers can strategically harness emerging technologies to simultaneously drive efficiency and enrich human experiences. Her contributions position her as a leading voice in modern retail scholarship, bridging theoretical frameworks with real-world implications for a rapidly digitizing industry.