Ruchi Mishra

Papers

Total Citations

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About

Ruchi Mishra is a leading researcher at the intersection of service operations, technology adoption, and human-robot interaction. Her work is particularly influential in understanding how emerging technologies, especially social robots, are integrated into service environments. Mishra’s most-cited paper, "The adoption of social robots in service operations: A comprehensive review" (2023), with 43 citations, provides a foundational framework for analyzing the operational, ethical, and behavioral factors driving robot acceptance in sectors like hospitality, healthcare, and retail. This review synthesizes fragmented literature, offering a roadmap for both academics and practitioners navigating the complexities of automation in customer-facing roles. Beyond this, her research often explores the interplay between human workforce dynamics and robotic systems, emphasizing trust, user experience, and service quality. Mishra’s contributions are vital for students and researchers studying the future of work, as she bridges theoretical models with real-world implementation challenges. Her work has been recognized for its clarity and practical relevance, making her a key voice in the ongoing conversation about how organizations can responsibly and effectively deploy social robots to enhance service delivery.