Laxmi Pandit Vishwakarma

Papers

Total Citations

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About

Dr. Laxmi Pandit Vishwakarma is a forward-thinking researcher whose work sits at the dynamic intersection of artificial intelligence, service operations, and supply chain management. Her most influential contribution, "The adoption of social robots in service operations: A comprehensive review" (2023, 43 citations), provides a critical synthesis of how autonomous, interactive robots are reshaping customer-facing roles—from hospitality to healthcare—offering both a taxonomy of adoption barriers and a roadmap for future human-robot collaboration. This review has become a foundational reference for scholars exploring the operational and ethical dimensions of service automation. In parallel, her earlier work, "Application of Artificial Intelligence (AI) in Supply Chain: An Overview" (2022, 4 citations), maps the transformative potential of machine learning, predictive analytics, and intelligent decision-support systems across logistics and procurement. Dr. Vishwakarma’s research uniquely bridges the gap between technological capability and real-world implementation, making her insights valuable for both academics and industry practitioners. Her growing citation record signals a rising influence in the fields of service robotics and AI-driven operations, positioning her as a key voice in the ongoing conversation about how intelligent systems can augment—rather than replace—human work.