Ramji Nagariya

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About

Dr. Ramji Nagariya is a leading voice at the intersection of service technology and hospitality management, with a focused expertise in the adoption and impact of service robots. His research critically examines how automation is reshaping the guest experience, particularly through the lens of contactless service delivery. Dr. Nagariya’s most influential work, “Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels” (58 citations), provided foundational evidence for the rapid industry shift toward robotic solutions during a global health crisis. He further solidified this domain with a comprehensive “Systematic literature review and future research directions for service robots in hospitality and tourism industries” (41 citations), employing the rigorous SPAR-4-SLR protocol to map the field’s evolution and chart a course for future inquiry. By synthesizing how robots create a touchless, safer travel experience, his scholarship has directly informed both academic theory and practical hotel operations. Dr. Nagariya’s work is essential reading for anyone studying technology adoption in tourism, establishing him as a key architect of the conversation around automation in the post-pandemic service landscape.