Paulus Torkki
Papers
2
Total Citations
3
H-Index
1
About
Paulus Torkki is a leading researcher in healthcare operations and digital service innovation, with a focus on how technology transforms clinical and administrative workflows. His work bridges process automation and patient-centered value creation, addressing critical challenges in modern healthcare systems. Torkki’s most-cited study, “From Manual to Automated: A Multi-case Study of Utilizing Robotic Process Automation and Intelligent Automation in Healthcare Operational Processes” (2025, 2 citations), provides pioneering insights into how low-code solutions like RPA and IA can streamline administrative burdens, reduce errors, and free up staff for higher-value tasks. Complementing this, his protocol paper “Value Cocreation and Codestruction in Digital Health Services” (2024, 1 citation) explores the dual nature of digital health interactions—showing that while co-design with patients can enhance service value, missteps may lead to value destruction. Together, these contributions underscore Torkki’s impact on operational efficiency and service design, offering actionable frameworks for healthcare leaders and digital health developers. His work is essential reading for researchers and practitioners seeking to implement automation ethically and effectively while safeguarding patient experience.
Research Focus
Key Achievements
Top Papers
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