Patricia Findlay

Papers

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About

Patricia Findlay’s research illuminates the critical intersection of work organization, technology, and job quality, with a sharp focus on public-sector employment. Her most-cited work, “Lean, new technologies and employment in public health services” (53 citations), provides a rare employee-centered analysis of a major NHS redesign project that deployed robotics. By revealing how Lean-inspired principles often clash with frontline realities, Findlay demonstrates that technological “efficiency” can degrade work quality unless employer choices prioritize human outcomes. This theme deepens in “Employer Choice and Job Quality” (45 citations), where she challenges deterministic views of market and technological constraints. Through a case study of hospital pharmacy redesign, Findlay argues that employer agency—not just external pressures—is decisive in shaping job quality. Her contributions are vital for understanding why well-intentioned reforms often fail and how genuine improvement requires deliberate, worker-inclusive decision-making. A leading voice in employment relations, Findlay’s work is essential reading for anyone interested in the human costs and possibilities of workplace innovation.