Nicole Seo

Papers

Total Citations

100

H-Index

About

Nicole Seo is a leading researcher at the intersection of human-robot interaction and healthcare, whose work critically examines how clinicians trust and rely on robotic decision-support systems. Her most influential study, “Robotic assistance in the coordination of patient care” (2018, 73 citations), investigates the dynamics of trust and dependence among nurses and doctors on labor and delivery floors. This work reveals a critical concern: that suggestions from embodied agents can foster inappropriate degrees of trust and reliance, potentially undermining human judgment in high-stakes medical environments. Seo’s research is pivotal in understanding the psychological and practical implications of deploying robotics in clinical coordination, highlighting both the promise and the peril of automation in patient care. Her earlier paper on the same topic (2016, 27 citations) laid the groundwork for this inquiry, establishing her as a key voice in the responsible design of healthcare AI. By exposing how human biases interact with robotic systems, Seo’s contributions are essential for developing safer, more effective collaborative technologies in medicine. Her work continues to shape how we think about trust, autonomy, and human oversight in an increasingly automated world.