Mohd. Nishat Faisal

Papers

Total Citations

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About

Mohd. Nishat Faisal is an emerging researcher whose work sits at the dynamic intersection of hospitality management, technology adoption, and human-robot interaction. His scholarship focuses primarily on the integration of service robots in hotel environments, examining how guests perceive, accept, and ultimately experience these transformative technologies in real-world settings. Faisal's most notable contributions include a systematic thematic review of customer experiences with hotel service robots, grounded in the USUS Framework — a rigorous analysis spanning 42 articles that has already garnered 38 citations since its 2024 publication. Complementing this, his meta-analytic review of consumer acceptance of service robots in hotels (23 citations) offers quantitative synthesis of adoption patterns across the hospitality sector. His 2025 work tracing the theoretical evolution from the Technology Acceptance Model (TAM) to the AIDUA framework and beyond signals his commitment to advancing the conceptual foundations of the field. What distinguishes Faisal's scholarship is its breadth — combining empirical review, meta-analysis, and theoretical development to build a coherent research program. For students and practitioners navigating the rapidly evolving landscape of hospitality technology, his body of work provides both a reliable foundation and a forward-looking research agenda.