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About

Merve Unuvar is a prominent researcher at the intersection of artificial intelligence and business process automation, with a specialized focus on Robotic Process Automation (RPA) and its intelligent evolution. Her groundbreaking work has helped define and shape the emerging field of Intelligent Process Automation (IPA), exploring how advances in machine intelligence are transforming the way organizations automate complex business workflows. Unuvar's most influential contribution, "From Robotic Process Automation to Intelligent Process Automation" (2020), has garnered 116 citations and stands as a landmark survey examining how AI-driven capabilities are disrupting and extending traditional RPA paradigms. Complementing this, her work on conversational digital assistants demonstrates a forward-thinking approach to moving automation beyond back-end systems toward more intuitive, user-facing interfaces — addressing key limitations of conventional RPA tools. Her research collectively signals a pivotal shift in the automation landscape: from rigid, rule-based scripting toward adaptive, AI-enhanced systems capable of handling nuanced business processes. With nearly 200 citations across her 2020 publications alone, Unuvar's contributions have made a significant impact on both academic research and industry practice, positioning her as an authoritative voice in the rapidly evolving automation field.