Mehmet Okan
Papers
6
Total Citations
392
H-Index
5
About
Mehmet Okan is a pioneering voice at the intersection of service research, social robotics, and consumer well-being. His work fundamentally reimagines how embodied social robots can be designed, delegated, and deployed in service contexts—particularly to support vulnerable populations. Okan’s most influential paper, “Robotic transformative service research” (179 citations), broke new ground by demonstrating how social robots can mitigate the psychological toll of social isolation on older adults and children during COVID-19. He further advanced the field with “Robotic role theory” (51 citations), a landmark integrative review that synthesizes decades of human–robot interaction research to reshape role theory for the age of social robots. Okan has also critically examined accountability in service failures involving human-like robots (102 citations), and developed a transdisciplinary framework for consumer–robot interactions (34 citations). His work consistently bridges engineering, psychology, and service management, offering actionable insights for designing robots that enhance, rather than erode, human well-being. With over 390 total citations on these papers alone, Okan is establishing himself as a leading scholar in robotic transformative service research—a field he is actively defining.
Research Focus
Key Achievements
Top Papers
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- 5Robotic transformative service research21 citations · 2020
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