Matteo De Angelis
Libera Università Internazionale degli Studi Sociali Guido Carli
Papers
2
Total Citations
85
H-Index
2
About
Matteo De Angelis is a consumer behavior researcher whose work sits at the cutting edge of human-robot interaction in service contexts. His scholarship focuses on understanding how customers emotionally, attitudinally, and behaviorally respond to frontline service robots, an increasingly critical question as organizations worldwide accelerate the deployment of interactive technologies in customer-facing roles. De Angelis has made particularly notable contributions by exploring the psychological mechanisms that shape these responses, demonstrating that individual differences — specifically attachment styles — play a meaningful moderating role in how consumers experience robot-delivered services. His 2021 paper on attachment styles and service robot responses has garnered 75 citations, reflecting strong scholarly interest in his framework, while his complementary work on anxious attachment and physiological emotional responses adds a rigorous, psychophysiological dimension to the field. By moving beyond self-report measures to incorporate affective and behavioral evidence, De Angelis has helped establish a more nuanced portrait of consumer reactions to emerging technologies. His research carries significant practical implications for service managers seeking to design robot deployments that account for the diversity of their customer base.
Research Focus
Key Achievements
Top Papers
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