Maha Mosbah
Papers
1
Total Citations
33
H-Index
1
About
Dr. Maha Mosbah is a leading researcher at the intersection of tourism management, hospitality technology, and post-pandemic consumer behavior. Her work critically examines how emerging technologies—particularly service robots—are reshaping visitor experiences in the wake of global health crises. Dr. Mosbah’s most cited study, “Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?” (2023, 33 citations), provides a pioneering framework for assessing how heightened health consciousness influences traveler satisfaction and loyalty in robot-mediated service environments. This research is widely recognized for bridging the gap between technological innovation and public health psychology, offering practical insights for tourism operators navigating the new normal. By integrating health safety metrics into service quality evaluation, Dr. Mosbah has established herself as a key voice in sustainable tourism recovery. Her contributions are essential reading for scholars and practitioners seeking to understand how automation and hygiene concerns jointly shape the future of hospitality.
Research Focus
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Top Papers
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