Liu Yong
Papers
1
Total Citations
16
H-Index
1
About
Dr. Liu Yong is a prominent researcher in human-robot interaction and service technology, with a particular focus on the psychological and behavioral impacts of humanoid social robots (HSRs). His work bridges robotics, hospitality, and consumer psychology, exploring how anthropomorphic design features—such as appearance, voice, and movement—affect user satisfaction and engagement. In his highly cited 2024 study, "Understanding the effect of anthropomorphic features of humanoid social robots on user satisfaction: a stimulus-organism-response approach," Dr. Liu developed a novel framework to explain how sensory and cognitive responses to HSRs drive user outcomes, earning 16 citations shortly after publication. This work is foundational for industries like hospitality, where robots are increasingly deployed. Dr. Liu’s research has significant implications for designing more effective and emotionally resonant service robots, contributing to the broader field of human-centered AI. His achievements include advancing theoretical models that integrate robotics with service science, making him a key voice in the future of automated customer experiences.
Research Focus
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Top Papers
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