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About

Le Yi Koh is an emerging researcher whose work sits at the intersection of consumer behavior, urban technology adoption, and smart city innovation, with a particular focus on autonomous delivery robots (ADRs) in urban environments. Koh has made significant contributions to understanding how and why consumers accept or resist last-mile delivery robotics, drawing on diverse theoretical frameworks including resource-matching theory, perceived risk, expectation-confirmation theory, and status quo bias theory to build a nuanced picture of adoption dynamics. Her research has garnered considerable attention within a short timeframe, accumulating over 158 citations across six key publications since 2022 — a remarkable output that signals growing scholarly interest in this field. Her 2022 study on consumer acceptance in urban cities alone has attracted 48 citations, establishing her as a credible voice in autonomous logistics research. Beyond individual consumer behavior, Koh extends her analysis to broader societal implications, exploring how ADR adoption intersects with urban planning and design policy — a dimension that bridges technology studies with city governance. Her more recent work probes psychological resistance and motivational barriers, offering practitioners and policymakers actionable insights as smart cities worldwide consider integrating autonomous delivery systems into everyday infrastructure.