Jiyun Chung
Papers
1
Total Citations
41
H-Index
1
About
Jiyun Chung is a leading researcher at the intersection of human-computer interaction, mental health technology, and communication science. Her work critically examines how artificial intelligence—particularly anthropomorphic chatbots—can reshape mental health support systems. In her highly cited 2023 study, "Do Anthropomorphic Chatbots Increase Counseling Satisfaction and Reuse Intention? The Moderated Mediation of Social Rapport and Social Anxiety" (41 citations), Chung demonstrated that making chatbots more human-like significantly boosts users' counseling satisfaction and their intention to reuse the service. Crucially, she uncovered that this effect is mediated by the development of social rapport, yet moderated by users' social anxiety—revealing that those with higher social anxiety may respond differently to anthropomorphic features. This nuanced finding has profound implications for designing accessible, effective digital mental health interventions. By bridging communication theory with applied AI design, Chung is helping to shape a future where technology can compassionately support psychological well-being, making her work essential reading for researchers in health communication, human-centered AI, and digital therapeutics.
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Top Papers
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