Jinyu Xiao

Papers

Total Citations

108

H-Index

About

Dr. Jinyu Xiao is a leading researcher at the intersection of service robotics, artificial intelligence, and hospitality management. Her most influential work centers on understanding how customers and industries adopt and interact with service robots, particularly within the hotel sector. Her landmark 2020 study, "Construction and empirical research on acceptance model of service robots applied in hotel industry," has garnered over 108 citations, establishing a foundational framework for analyzing user acceptance of robotic staff. This research critically examines both the opportunities—such as enhanced service quality and operational efficiency—and the challenges posed by integrating AI-driven robots into human-centric environments. Dr. Xiao’s contributions are pivotal for practitioners and scholars navigating the technological transformation of the service industry, providing empirical evidence that shapes how hotels deploy robots to improve competitiveness while addressing user concerns. Her work continues to influence the design and implementation of intelligent systems in hospitality, making her a key voice in the ongoing dialogue between automation and human experience.