Haoyu Kong

Papers

Total Citations

108

H-Index

About

Haoyu Kong is a leading researcher at the intersection of artificial intelligence, service robotics, and hospitality management. His most influential work, "Construction and empirical research on acceptance model of service robots applied in hotel industry" (2020, 108 citations), fundamentally reshaped how scholars and practitioners understand the adoption of robotic technologies in service settings. By developing and validating a novel acceptance model specifically for hotel service robots, Kong provided crucial insights into the psychological and operational factors that drive or hinder robot integration in hospitality. This work has become essential reading for researchers studying human-robot interaction in commercial environments, offering a theoretical framework that bridges technology acceptance theory with the unique demands of guest services. Kong’s research addresses both the transformative potential of service robots—their ability to enhance quality and competitiveness—and the practical challenges they introduce, making his contributions equally valuable to academic theory and industry practice. His work continues to influence the design and deployment of service robots worldwide, establishing him as a key voice in the ongoing dialogue about automation’s role in human-centered service industries.