Jia Rong

Papers

Total Citations

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About

Jia Rong is a pioneering researcher at the intersection of human-robot interaction and service technology, with a primary focus on understanding how users engage with autonomous systems in hospitality settings. Her most cited work, "A Complexity Analysis of User Interaction with Hotel Robots" (2020), has garnered 4 citations and represents a foundational contribution to the field. In this study, Rong systematically examines how hotel customers perceive, interact with, and evaluate service robots, moving beyond simple satisfaction metrics to uncover the nuanced motivations and behavioral patterns that drive human-robot encounters. By analyzing the complexity of these interactions, she provides critical insights for designing more intuitive and responsive robotic systems that can better serve diverse guest needs. Rong's research is particularly notable for its user-centered approach, emphasizing that successful robot integration depends not just on technical capability but on understanding the psychological and social dynamics of human-robot relationships. Her work has implications for hospitality managers, roboticists, and service designers seeking to optimize automated guest services. Through her detailed analysis of user feedback and interaction patterns, Rong has established herself as a key voice in the growing discourse on service robot acceptance and effectiveness in real-world environments.